FAST LANE TAXES INC.

REFUND, CANCELLATION & PAYMENT POLICY

Effective Date: August 10, 2026

Thank you for choosing Fast Lane Taxes Inc. We are committed to providing professional tax preparation, education, training, and related services.

Because our services require professional time, preparation, administrative resources, digital materials, training access, and/or customized work, certain purchases are non-refundable.

By purchasing a service, enrolling in a program, submitting payment, or authorizing Fast Lane Taxes Inc. to begin work, you acknowledge and agree to the following policy.

1. TAX PREPARATION SERVICES

Tax preparation fees compensate Fast Lane Taxes Inc. for professional time, research, document review, preparation, administrative work, and other services performed on a client’s behalf.

Once substantive tax preparation work has begun, tax preparation fees are non-refundable, except where otherwise required by law.

A refund will not be issued simply because:

The taxpayer receives a smaller refund than expected.
The taxpayer owes federal or state taxes.
A refund is delayed, reduced, offset, held, or intercepted by a taxing authority.
The taxpayer disagrees with the tax result after preparation.
The taxpayer later chooses another tax professional.
The taxpayer fails to provide complete or accurate information.
The return is rejected because of information or circumstances outside Fast Lane Taxes Inc.’s control.
A taxpayer becomes ineligible for a credit, deduction, filing status, or other tax benefit.

Fast Lane Taxes Inc. does not guarantee any specific tax refund amount, tax outcome, processing time, or approval by the IRS or any state taxing authority.

If Fast Lane Taxes Inc. declines an engagement before substantive paid services are performed, any prepaid amount attributable solely to services that will not be provided may be refunded when appropriate.

2. TAX PREPARER ACADEMY

Enrollment fees for the Fast Lane Taxes Tax Preparer Academy are non-refundable after purchase, except where required by law.

Purchasing Academy enrollment reserves access to proprietary training, curriculum, instructor resources, digital content, activities, assessments, course materials, and program administration.

Once Course Access Begins

No refunds will be provided once access to the Academy, Microsoft Teams classroom, training portal, digital curriculum, course materials, recordings, assignments, or other protected Academy content has been granted.

This applies whether or not the student:

Attends live classes.
Completes assignments.
Finishes the Academy.
Uses all available materials.
Changes their mind.
Experiences a scheduling conflict.
Chooses not to continue.
Fails to satisfy Academy requirements.
Is removed from the program for violating Academy policies or professional standards.

Failure to participate does not create eligibility for a refund.

Students are responsible for reviewing program requirements and ensuring they have adequate computer access, internet access, scheduling availability, and technology necessary to participate.

3. ACADEMY RESULTS & EMPLOYMENT

Purchasing or completing the Fast Lane Taxes Tax Preparer Academy does not guarantee:

Employment with Fast Lane Taxes Inc.
Placement with another tax firm.
Clients.
Income.
Business revenue.
Tax preparation credentials.
Approval for a PTIN or other professional registration.
Authorization to access Fast Lane Taxes client information.
Authorization to independently prepare returns for Fast Lane Taxes.

Academy tuition will not be refunded because a student does not receive a particular employment, income, business, or professional outcome.

4. DIGITAL PRODUCTS & DOWNLOADABLE MATERIALS

All sales of digital products, downloadable materials, templates, workbooks, guides, training documents, recordings, and other electronically delivered products are final and non-refundable once access, delivery, or download has been provided, except where required by law.

Customers experiencing a technical problem accessing purchased materials should contact Fast Lane Taxes Inc. so reasonable assistance can be provided.

A technical access issue does not automatically qualify a purchase for a refund when Fast Lane Taxes Inc. can restore or provide access to the purchased material.

5. CONSULTATIONS, APPOINTMENTS & OTHER PROFESSIONAL SERVICES

Fees paid for consultations or professional services may become non-refundable once the appointment has occurred or substantive work has begun.

Failure to attend a scheduled appointment does not automatically create eligibility for a refund.

Any separate cancellation, rescheduling, deposit, or no-show terms displayed when booking an appointment will also apply.

6. THIRD-PARTY FEES

Some tax preparation transactions may include fees charged by third-party banks, financial institutions, software providers, payment processors, or other service providers.

Fast Lane Taxes Inc. cannot independently refund a third-party fee that has already been earned or collected by another provider when that fee is governed by the provider’s separate agreement or terms.

Questions concerning those charges may require review by the applicable provider.

7. PAYPAL PAY IN 4, AFTERPAY & OTHER INSTALLMENT PAYMENTS

Using PayPal Pay in 4, Afterpay, or another installment-payment provider does not change the Fast Lane Taxes Inc. refund policy.

Choosing an installment option is a method of paying for the purchase; it does not convert a non-refundable purchase into a refundable purchase.

Customers remain responsible for their installment obligations according to the terms agreed to with the payment provider unless Fast Lane Taxes Inc. approves a refund or cancellation that is required by law.

If Fast Lane Taxes Inc. approves a refund for a purchase originally made through a third-party installment provider, the refund will generally be processed through the original transaction or payment provider when applicable.

The payment provider is responsible for determining how an approved refund affects the customer’s remaining installments, balance, or previously completed payments.

8. DUPLICATE OR INCORRECT CHARGES

If you believe you were:

Charged twice for the same transaction,
Charged an incorrect amount, or
Charged because of a verified processing error,

please contact Fast Lane Taxes Inc. promptly.

Verified billing errors will be reviewed and corrected when appropriate.

A correction of a duplicate or erroneous charge is not considered a discretionary refund.

9. CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact Fast Lane Taxes Inc. before initiating a chargeback or payment dispute so that any billing or service concern can be reviewed.

Initiating a payment dispute does not automatically establish eligibility for a refund or eliminate amounts legitimately owed for services, training, products, or materials that were provided.

Fast Lane Taxes Inc. reserves the right to provide applicable agreements, acknowledgments, purchase records, service records, access records, correspondence, electronic records, and other supporting documentation to a payment processor or financial institution when responding to a payment dispute.

Nothing in this section limits any rights provided to a consumer by applicable law or card-network rules.

10. CANCELLATION BY FAST LANE TAXES INC.

Fast Lane Taxes Inc. reserves the right to refuse, discontinue, or terminate services or Academy participation when appropriate, including circumstances involving:

Fraud or suspected fraud.
False or misleading information.
Failure to provide requested documentation.
Abusive or threatening behavior.
Violations of Academy policies.
Academic dishonesty.
Unauthorized sharing or distribution of proprietary materials.
Attempts to manipulate tax information.
Unethical conduct.
Security or confidentiality violations.
Failure to comply with Fast Lane Taxes professional standards.

Refund eligibility, if any, will depend on the services already performed, access already provided, materials delivered, applicable agreements, and applicable law.

Removal from the Tax Preparer Academy after access has begun does not create an automatic right to a refund.

11. EXCEPTION REQUIRED BY LAW

Nothing in this policy is intended to eliminate, restrict, or waive any consumer right or remedy that cannot legally be waived.

If applicable federal, state, or local law requires Fast Lane Taxes Inc. to provide a refund, cancellation right, or other remedy despite a provision of this policy, Fast Lane Taxes Inc. will comply with the applicable legal requirement.

12. REQUESTING REVIEW OF A BILLING ISSUE

Questions concerning a payment, duplicate charge, billing error, cancellation, or refund eligibility should be submitted directly to Fast Lane Taxes Inc.

Please include:

Your full name
Email address
Phone number
Date of purchase
Service or program purchased
Amount paid
Transaction or order number, if available
A clear explanation of the issue

Submitting a request does not guarantee refund approval.

ACKNOWLEDGMENT

By purchasing services, products, digital materials, or enrollment from Fast Lane Taxes Inc., the customer acknowledges that they had an opportunity to review this Refund, Cancellation & Payment Policy before completing the transaction.

For Tax Preparer Academy enrollments, the purchaser specifically acknowledges that Academy tuition is non-refundable after purchase and no refund will be issued once access to the training program or course materials has begun, except where required by law.

Fast Lane Taxes Inc.
We Don’t Guess. We Research.